If you need to change your order, you must notify Customer Support as soon as possible at the following address email@example.com or from the contact form. The modification may be taken into account before the order is processed within 2 working days. Once the order has been dispatched, it will no longer be possible to modify it. However, you may exercise your right of withdrawal by 14 calendar days in accordance with Article L.221-18 of the French Consumer Code from receipt of the order. You may then return it in accordance with our return policy.
You can request a change to your delivery address in 2 working days following the order. To do this, you must contact customer support at the following address firstname.lastname@example.org from contact form. Once these 2 days have elapsed, it will no longer be possible to modify the address. if the parcel has already been dispatched. That's why you need to wear the utmost attention your choice of delivery address when you place your order.
We guarantee a delivery time of 7 to 14 working days for the Metropolitan Franceand 10 to 20 working days for all other destinations. These include :
- theEuropean Union
- the FRENCH OVERSEAS DEPARTMENTS AND TERRITORIES
- all other countries
It does not take into account the order processing. This is done in 2 working days maximum.
We have taken care to remind you of delivery times on our product pagesat the validating your orderand during your billing.
We offer now delivery for all our orders, wherever they are delivered and throughout the world.
All payments made on the site are protected and secure thanks to our payment partners, Stripe and Paypal. In addition, browsing our site is covered by an SSL encryption protocol.
All our prices include all taxes (excluding delivery charges) that may apply to the transfer of products from their storage warehouse to the delivery address given when the order was placed. In this sense, VAT is included. You will therefore only see the final prices including VAT, before any discounts or delivery charges are applied.
In accordance with the article of our General Terms and Conditions of Sale concerning the accuracy, completeness and up-to-dateness of information, our prices, once visible on our site, may be subject to change. However, in order to guarantee the confidence and consumer experience of our customers as much as possible, we refrain from making any pricing changes once a product is visible with its price. The price can be considered definitive, and will only be changed in exceptional cases, if and only if a reason can be justified that has a significant impact on our business.
You can return a product to us, without any specific reason, within a period of 14 calendar days which runs from the date of receipt. Within this period, you must notify us of your wish to return the goods, specifying the number of the order concerned, to the following address email@example.com from the contact. Once we have replied and sent you the return instructions, you will have a period of 30 calendar days to reship the product concerned at your expense, in compliance with our return policy. Once we have received the product and checked that it is in good condition, we will refund the full amount initially paid.
If you receive a defective product or non-functionalIf you wish to return an item, you must notify us as soon as you receive it so that we can set up a returns procedure. Once this procedure has been completed, you will be refunded the full amount of your purchase in accordance with our terms and conditions. return policy.